Privacy Policy

We are committed to protecting and respecting your privacy.

LAST UPDATED: May 21st, 2018


This page explains how we (innoloop ltd) collect, store and use information from you and how we will protect your privacy rights. It covers:

  1. Any of our public-facing websites, including
  2. Any of our products and services (including support services) which may be accessed via a web browser.

We'll call them together our "Services". By using any of our Services, you confirm that you have read, understood and agreed to this privacy policy - in particular that you consent to us collecting certain information from you and using it as outlined below.

In this privacy policy, we sometimes refer to "You". "You" may be a visitor to one of our websites, a user of one or more of our Services ("User"), or a customer of a Partner ("Partner User"). We'll do our best to clarify who we are referring to at various points in the policy.

If you do not agree to the practices described in this policy, you should (a) take the necessary steps to remove cookies from your device after leaving our website, and (b) discontinue your use any of our Services.

This privacy policy (together with any other applicable legal documents relating to the Services) sets out the basis on which we will process information we collect from you or that you provide to us. This may include personal data (meaning information which, on its own or in combination with other information, can be used to identify you) and non-personal data in the European Union, as well as personally identifiable information and non-personally identifiable information in the United States of America.

If you have any queries, please email us at

Who we are

We are innoloop ltd, a company registered in England and Wales (Company registration: 09689119) with our registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.


In submitting your personal data to innoloop, you accept that we may gather and/or process, store and this data in accordance with the rules set forth below.

Personal Data that we collect

When registering to use our Services, we may require you to provide us with personal data. Personal data means any data that enables a person to be identified, e.g. Your name, email address, telephone number (and credit card information if you are responsible for paying for the Services).

When we collect information

We collect information from you when you register to use our Services, request support or enter information on our website. We also collect data in our web server access logs, for diagnostic and security purposes when you access our website or services (such as browser details and IP address), this diagnostic data in our access logs is stored for 7 days and then deleted.

Where and how we store your personal data

The information that we collect from you will be stored in and processed inside the European Economic Area, and by submitting your personal data, you agree to this storage and processing. In addition, your information may be stored by third party partners on our behalf, such as via cloud storage solutions or the servers of our commercial partners. We will take reasonable steps to ensure that your information is treated securely and in accordance with this privacy policy.

If you have a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. Please don't share it with anyone.

All information you provide to us is stored on secure servers which we own or license. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our servers via any of our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use your information

Your personal data is collected to meet the following requirements:

  • To manage your access to and use of innoloop Services
  • To respond to inquiries, send service notices and provide customer support
  • To process payment information to cover subscription charges for the Services

We will inform you, when requesting your personal data, if certain data must be provided or if it is optional. We will also inform you of the consequences should you not wish to provide this data.

Recipients of the collected data

Our employees have access to your personal data.

If you are responsible for paying for your innoloop Services on behalf of your organisation, your debit/credit card payment information will be processed by Stripe Inc. Stripe act as a payment gateway on our behalf, please refer to the Stripe Privacy Policy. We do not store credit/debit card information on our servers.

We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy.

Use of Services by minors

The Services are not directed to individuals under the age of thirteen (13), and we request that they do not provide Personal Data through the Services.

Prohibition on the sale of personal data

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website/server hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Any personal data we hold about you is stored and processed in accordance with the Data Protection Act 1998.

How do we protect your information

Our website is scanned on a regular bases for security holes and known vunerabilities in order to make your visit to our site and Services as safe as possible.

We regularly use Malware Scanning.

Your personal data is stored behind secured networks and is only accessible by a limited number of people who have special access to such systems and are required to keep the information confidential. In addition, all personal/sensitive/payment information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal data.

All payment information is processed through a payment gateway provider (Stripe) and is not stored or processed on our servers.

Read more on our Security Policy page.

Obligation to report data leaks

innoloop guarentees, under the General Data Protection Regulation (GDPR), to comply with the obligation to report data leaks. Which means the access, destruction, modification or release of personal data from innoloop against the will of innoloop. This release (leakage) or information and the unlawful processing of data by third parties are considered to be data leaks. Reporting will take place on the basis of the requirements of the Web Form to report data leaks of the applicable Data Protection Authority (DPA).


Cookies are small text files thtat a site or its service provider transfers to your device' storage through your web browser (if you allow them) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. They are unique to your account or web browser. Session-based cookies last only while your web browser is open and are automatically deleted when you close your web browser. Persistent cookies last until you or your browser delete them or until they expire.

innoloop uses both session-based and persistent cookies. These cookies are associated with your account (if you have created one) in order to remember that you are logged in. If you access innoloop Services through your browser, you can manage your cookie settings through your browser settings, but if you disable some or all cookies, you may not be able to use innoloop services.

innoloop as a Data Processor

We may collect, use, and disclose certain Personal Data about Partner Customers when acting as a Partner's service provider. Our Partners are responsible for making sure that the Partner Customer's privacy rights are respected, including ensuring appropriate disclosures about third party data collection and use. To the extent that we are acting as a Partner's data processor, we will process Personal Data in accordance with the terms of our agreement with the Partner and the Partner's lawful instructions.

Changes to our privacy policy

We may change this privacy policy at any time: please take a look at the “LAST UPDATED” date at the top of this page to see when this privacy policy was last revised. Any amendments to this privacy policy will come into effect a reasonable period of time after this "LAST UPDATED" date (normally we consider 30 days to be a reasonable time period) unless you contact us before that date to discuss or query any of the amendments.

Contact us

We welcome any questions, comments and requests regarding this privacy policy, which should be addressed to

For more information about our policies, please make sure to review our Security as well as our Terms of Service.