Terms of Service

You must agree to these terms in order to use innoloop.

LAST UPDATED: May 21st, 2018


These Terms of Service (together with the documents referred to in them) tell you the terms on which you may make use of a team or user account on www.innoloop.com (our Services), whether as a team owner or a registered user. Use of our Services includes accessing, browsing, or registering to use them.

Please read these Terms of Service carefully before you start to use our Services, as these will apply to your use of them. By using our Services, you confirm that you accept these Terms of Service and that you agree to comply with them.

If you do not agree to these Terms of Service, you must not use our Services.

Other applicable terms

These Terms of Service refer to our Privacy Policy, which also applies to your use of our Services. The Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.

Who we are

We are innoloop ltd, a company registered in England and Wales (Company registration: 09689119) with our registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Changes to the Terms of Service

We may change our Terms of Service at any time: please take a look at the “LAST UPDATED” date at the top of this page to see when our Terms of Service was last revised. Any amendments to our Terms of Service will come into effect a reasonable period of time after this "LAST UPDATED" date (normally we consider 30 days to be a reasonable time period) unless you contact us before that date to discuss or query any of the amendments.

Accessing our Services

You are responsible for making all arrangements necessary for you to have access to our Services.

You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Service and other applicable terms and conditions, and that they comply with them.

Billing Terms

A valid credit or debit card is required by the team account owner for continued use of our Services after the free trial period of 30 days.

The Service is billed in advance on a monthly basis and is non-refundable. There are no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.

For any upgrade or downgrade in plan level, your credit or debit card that you provided will automatically be charged the new rate on your next billing cycle.

Cancellation and Termination

You are solely responsible for properly cancelling your team account. An email or phone request to cancel your account is not considered cancellation. You may cancel your team account at any time from the team settings page, your password is required to cancel your team account.

All of your Content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.

Your password and/or API keys

If you choose a password or you are provided with any other piece of information as part of our security procedures such as API keys, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user/team accounts or API keys, whether created by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service or for any other reason at our discretion.

If you know or suspect that anyone other than you knows your password or API key, you must promptly notify us at support@innoloop.com.

Limitation of our liability

Nothing in these Terms of Service excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Services; or
  • use of or reliance on any content displayed on our Services.

We will not be held liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for websites or other content linked on our Services. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

In addition to the above, you acknowledge that we have the right to terminate or limit your use of our Services for any reason or no reason at all. We are exempt from liability to any person for any claim based on our termination of your use of our Services or disabling access to or removal of content on our Services, including material we believe, in our sole discretion, to be in breach of these Terms of Service, regardless of whether such termination or disability has the effect of reducing the value of your content or opportunities which may have otherwise been available to you.

Uploading content to our Services

Whenever you make use of a feature that allows you to upload content to our Services, or to make contact with other users of our Services, you must comply with the content standards set out in our Acceptable Use Policy (below).

You warrant and represent that any such content complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content will be considered confidential and proprietary. You retain all of your ownership rights of your content, but you are required to grant us a limited licence to store that content on your behalf. In uploading or posting content on our Services, you warrant and represent that you (i) have the right to provide this content to us; (ii) have the right to allow us to publish it on our Services; and/ or (iii) are the owner or licensee of all intellectual property rights in that content.

We have the right to remove any posting you make on our Services if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

Acceptable Use Policy

You shall not access, upload, post, store, distribute or transmit any material during the course of your use of our Services that:

  • is unlawful, harmful, threatening, defamatory, inflammatory, obscene, infringing, harassing or racially or ethnically offensive;
  • facilitates illegal activity including copyright infringement or misuse;
  • depicts sexually explicit images;
  • advocates or promotes unlawful violence;
  • is likely to deceive any person;
  • is in breach of any legal duty owed to a third party, including a contractual duty or duty of confidence;
  • is discriminatory based on race, gender, colour, religious belief, sexual orientation or disability; or
  • is in a manner which is otherwise illegal or causes damage or injury to any person or property.

You shall not:

  • except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly agreed between the parties (i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of our Services in any form or media or by any means; or (ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of our Services;
  • access without authority, interfere with, damage or disrupt: (i) any part of our Services; (ii) any equipment or network on which our Services is stored; (iii) any software used in the provision of our Services; (iv) any equipment or network or software owned or used by a third party; or
  • access all or any part of our Services in order to build a product or service which competes with our Services.

We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our Services. Where we believe that a breach has occurred, we may take such action as we deem appropriate. Failure to comply with this Acceptable Use Policy constitutes a material breach of these Terms of Service and (without prejudice to our other rights under this agreement or otherwise) may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Services;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Services;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including but not limited to reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; and/ or
  • disclosure of such information to law enforcement authorities as reasonably feel is necessary.

We exclude liability for actions taken pursuant to this Acceptable Use Policy. The responses described here are not limited and we may take any other action we reasonably deem appropriate.


We do not guarantee that our Services will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software.

You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our Services is stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

Linking to our Services

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Services in any website that is not owned by you.

Our Services must not be framed on any other Services, nor may you create a link to any part of our Services other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our Services other than that set out above, please contact hello@innoloop.com.

Third party links and resources on our Services

Where our Services contains links to other Servicess and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those Servicess or resources.

Invalid terms

If any provision or part-provision of these Terms of Service is or becomes invalid, illegal or unenforceable, it shall be deemed to be severed from these terms and shall not affect the validity or enforceability of the remaining Terms of Service.

Applicable law

These Terms of Service, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email hello@innoloop.com.

For more information about our policies, please make sure to review our Security as well as our Privacy Policy.